By Jonathan Follett Published: June 23, 2008 “An organization’s reason for being, like that of any organism, is to help the parts that are in relationship to each other, to be able to deal with change in the environment.”—Kevin Kelly Over the past three decades of computer/human Read More......

By Joe Lamantia Published: June 23, 2008 From “The Big Chill”: [1] Michael: “I don’t know anyone who could get through the day without two or three juicy rationalizations. They’re more important than sex.” Sam Weber: “Ah, come on. Nothing’s more important Read More......

By Ben Werner Published: June 23, 2008 A common frustration among UX professionals who are employed in the software development industry is the perception that executive-level management gives lip service to user experience rather than supporting specific UX activities by allocating sufficient resources Read More......

Usability is an inexact science, but I’m pretty sure there is at least one golden rule that is non-negotiable, and that’s this: Never, ever, insult your users. Unless your web site revolves around insults, and every error message consists Read More......

By Luke Wroblewski Published: June 9, 2008 As enablers of online conversations between businesses and customers, Web forms are often responsible for gathering critical information—email addresses for continued communications, mailing addresses for product shipments, and billing information for Read More......

By Colleen Jones Published: June 9, 2008 The bill is a cornerstone communication in the customer experience, especially when it comes to billing for services. Customers want to easily understand and pay their bills, and businesses want to get paid on time. One would think a business would value the bill Read More......

By Meghashri Dalvi Published: June 9, 2008 When creating Help for any application, the typical starting point is user profiling. We create user personas, find out what tasks users perform, and identify which tasks are more frequent. We also note users’ preferences for delivery format and language. Read More......

Sun’s JRE6 install now comes with the Yahoo! Toolbar . We can’t get clear confirmation as to whether this is an entirely new deal but it’s a mistake either way. Surely, this is a misguided attempt at making money from a free download. The tech crowd will deplore it as an attempt at Read More......