During a user experience leadership seminar that I gave last summer, I asked about the extent to which the company’s user experience personnel collaborated with each other as well as with others. I had just argued that such collaboration is important and can have a huge impact on the success of Read More...

Google takes the leading role Within the e-commerce sphere, the “mind games” between site owners and search engine designers have focused on search engine optimization (SEO). After all, you can’t make a sale if visitors aren’t reaching your site. However, as the web marketplace grows exponentially more Read More...

Within the e-commerce sphere, the “mind games” between site owners and search engine designers have focused on search engine optimization (SEO). After all, you can’t make a sale if visitors aren’t reaching your site. However, as the web marketplace grows exponentially more competitive, attention among Read More...

By Pabini Gabriel-Petit Published: May 28, 2007 A UX architect, or lead UX designer, is the member of a product team who is primarily responsible for ensuring all aspects of a digital product that users experience directly—including its form, behavior, and content—are learnable, usable, useful, Read More...

Review by Leo Frishberg Published: May 28, 2007 Last year, I had the pleasure of contributing to Jonathan Arnowitz and Michael Arent’s special issue of Interactions magazine that focused on prototyping. Based on our conversations and the other contributions to that issue, I looked forward to seeing Read More...

I spent some time this weekend listening and thinking about Chris Anderson’s talk from PopTech! . Chris is looking to move beyond the Long Tail and is focusing on the notion of what happens when you look at the world through a lens of abundance rather than the classic Adam Smith economic model Read More...

By Luke Wroblewski Published: May 21, 2007 Many Web application designers strive to reduce the amount of instructional text that appears in the user interfaces they create. A likely part of their motivation is the perception that, if explaining how to use something requires too much instruction, it probably Read More...

By Mike Hughes Published: May 21, 2007 There is an adage in software development that says there are only three types of documentation that have ultimate value: code user assistance test cases This adage does not mean that other documents such as functional requirements, documentation plans, wireframes, Read More...

A couple of months ago, I referenced variations of a boat metaphor (see Changing the course or pace of a large ship) that I have found is often used by User Experience management personnel to describe what it feels or felt like to build and establish a corporate User Experience function, get it understood Read More...

UPS has over 94,000 delivery vehicles, 282 airplanes (the 8th largest fleet in the world) and over 425,000 employees across the globe. Over the years they have developed one of the most sophisticated hand held devices ever devised. By the end of 2008 they will have over 70,000 of them deployed worldwide. Read More...

Google’s limited beta release of the next iteration of their analytics tool has landed and we were lucky enough to experience it first hand. While there was never any questioning of the tool’s value many had complained about the complex and uneven interface. Indeed, after the acquisition Read More...

By Colleen Jones Published: May 7, 2007 Making the case for user-centered design (UCD) is a topic of recurring discussion for UX professionals. Much of the discussion has centered on strictly objective approaches such as cost-benefit or return-on-investment (ROI) analysis. However, recent commentary Read More...