By Jonathan Follett Published: December 17, 2007 With so many choices as to how we can spend our time in the digital age, attention is becoming the most important currency. In today’s splintered media environment, new digital products and services must compete with everything under the sun, making Read More...

By Richard F. Cecil Published: December 17, 2007 Ajax and Rich Internet Applications (RIAs) have revolutionized the way users interact with Web sites. However, documenting the design of any page that uses Ajax is a challenge, because the page—and, more importantly, components on the page—can Read More...

The Web Content Accessibility Guidelines (WCAG) Working Group has released a last call for comments on the working draft of the Web Content Accessibility Guidelines 2.0… again: The Web Content Accessibility Guidelines (WCAG) Working Group invites Read More...

By Paul J. Sherman Published: December 3, 2007 In this column, I want to further explore one of the issues I mentioned in my inaugural column . I call it the problem of the perpetual super-novice . What is this? Simply put, it’s the tendency of people to stop learning about a digital product—whether Read More...

By Michael Hawley Published: December 3, 2007 Chances are that, if you do user research, you conduct a fair number of user interviews. When conducting interviews, our training tells us to minimize bias by asking open-ended questions and choosing our words carefully. But consistently asking unbiased questions Read More...

By Hilary Coolidge Published: December 3, 2007 Want to know the future of mobile device use? Talk to your tweener or teenager. Mobile device use is reaching down into younger demographics. A July 2006 study by iGR showed that, among 15–17-year-old teens, most had been using a cell phone for two Read More...