By Mike Hughes Published: July 21, 2008 One of my earlier careers was in manufacturing management, and it grounded me in the principles of project planning and management. When I moved into technical communication, I brought my project management disciplines with me, and I embraced the prevailing tools Read More...

By Anirban Basu Mallik Published: July 21, 2008 Most of us who are working as part of a design team in a services company, a product company, or even a design boutique have to live with a generic intranet. In this article, I’ll describe how to leverage your company’s intranet and how to build Read More...

Zaharenia puts three of her favorite Mac information managers to the test. Read More...

By Jim Nieters Published: July 7, 2008 In my last column, I suggested that being a manager of UX is no better—and no worse—than being a great designer or user researcher, but the roles are very different. In fact, as the book The First 90 Days [1] points out, the skills that make you successful Read More...

By Michael Hawley Published: July 7, 2008 Interviewing is an artful skill that is at the core of a wide variety of research methods in user-centered design, including stakeholder interviews, contextual inquiry, usability testing, and focus groups. Consequently, a researcher’s skill in conducting Read More...

By James Kelway Published: July 7, 2008 The 2008 IA Summit was held April 10–14, at the Hyatt Regency in downtown Miami, Florida, shown in Figure 1. It had the highest attendance in the conference’s nine-year history: Over 600 people signed up for the conference run by ASIS&T (American Read More...