By Mike Hughes Published: March 6, 2007 User assistance occurs within an action context—the user doing something with an application—and should appear in close proximity to the focus of that action—that is, the application it supports. The optimal placement of user assistance, space permitting, is in the user interface itself. ...

By Meghashri Dalvi Published: February 20, 2007 In a utopian world, a product would be so perfect it would not need any user assistance at all. But in reality, products aren’t perfect, and users need assistance through different stages of their use. User assistance (UA)—in the form of manuals or online Help—guides users in their ...